Device Showing Offline
Device Showing Offline in Editor The editor shows the online state of every device in your account. If a device should be online but is showing offline in the editor, there can be multiple causes. Possible Causes: Most of the time, the cause of this issue is because the device does not have an […]
Content is Not Updating
Content is not updating on the device If you change your content and it does not update on the device, see below for possible causes and solutions. Possible Cause: You may have assigned different content to the screen or edited the wrong content. This can happen when you have multiple contents with similar names. […]
Unable to Login to the MCC Media Editor
Unable to log in to the MCC Media Editor If you are unable to log in to the MCC media editor, there could be multiple reasons. Please check the list below and contact your on-site administrator before contacting MCC for support. Possible Reasons: Your account or license has expired An admin has restricted your account […]
File Manager
File Manager You can add, remove, or edit your images, videos, sounds, and custom font files in the File Manager. You can access the File Manager from inside the Contents and Loop editors or by clicking on the File Manager icon at the top of the screen. At the top of the File Manager screen, […]
Home Screen
Home Screen Upon login, you will be taken to the Home screen, where you can manage your devices, loops, content, and schedules. The home screen has three main sections: Screens, Content, and Schedules. Main Navigation Menu The main menu across the top of the screen can be used to navigate the entire MCC Media system. […]
Change Interface Language
Change Interface Language To change the interface language for your user only, click on your name in the top right corner and then click on Profile. Click on the Language dropdown and select your preferred language Click the Save button. The website will reload with the new language.
Reset Forgotten Password
Reset Password If you have lost or forgotten your password, click the ‘Forgot Password’ link on the login screen. Enter your email address and click ‘Request password reset’ A confirmation email will be sent to your email address. Click the URL in the email to reset your password. Enter your new password in […]
2-Factor Authentication
Enable Two Factor Authentication To make your MCC Media login more secure, you can enable 2-factor Authentication (2FA). This requires the installation of an authenticator app on your mobile phone. Enable 2FA: Click on your name at the top right corner of the screen Click on Profile to get to your User Settings Turn on […]
Change Password
Change Password To change your password, click on your name in the top right corner and click on Profile. Enter your current password in the old password field in the Profile settings. Then, enter your new password in the New Password field and confirm the new password in the Password Again Field. Then click Save.
User Profile
User Profile To adjust your user settings, click on your name in the upper right corner of the screen and click on Profile. From your user profile, you can change/update the following: Profile Picture Display Name Default language (for your user only) Password Enable/disable two-factor authentication Permanently remove your account
